Terms and Conditions

These Terms and Conditions are part of a contract between you (the Customer) and Absolute PhD Ltd.

Section 1 – Definitions

Service Plan - Refers to the type of plan that you have chosen to take out, reference clause 2 for full details of what the plans entail.
Boiler - An appliance located at the domestic property that heats the hot water and / or heating by Gas.
Heating System - The heating system includes the water cylinder, heating pipework, pump, motorised valves, radiators, radiator valves, programmer / timers, cylinder stat, room stat, and pressure controls.
Plumbing System - The plumbing system includes tap repairs, hot and cold water pipes, cold water tanks, toilet break downs, silicone seals on bath and showers, ball valves and float valves, stop cocks and gate valves and above ground drainage.
Start date - The date that is stated on the contract at the start of the service plan.
We / Us - Absolute PhD Ltd.
You / Your / Customer - The customer that has taken out the contact.
Force Majeure - Means any circustances beyond our reasonable control, for example strikes, industrial actions, lock outs, labour or material shortages, and traffic delays, etc.
Contract - The contact is an agreement between you and us for the service of works as per the chosen service plan detailed in clause 2.

Section 2 – Type of Plan & what’s included:

Service Care:

Fully qualified local engineers
Annual boiler service or CP12 for landlords**
Discounted labour rates on future work
Empty central heating filter
Air out radiators and balance system
Check controls and thermostats
24hr response time***

Boiler Protect

Fully qualified local engineers
Annual boiler service or CP12 for landlords
Discounted labour rates on future work
Empty central heating filter
Air out radiators and balance system
Check controls and thermostats
No unexpected repair bills
Boiler replacement cover*
Boiler breakdown repair
24hr response time***

Boiler Protect +

Fully qualified local engineers
Annual boiler service or CP12 for landlords
Discounted labour rates on future work
Empty central heating filter
Air out radiators and balance system
Check controls and thermostats
No unexpected repair bills
Boiler replacement cover*
Boiler breakdown repair
Time and temperature control replacement
Central heating pump
Motorised Valves
Radiator and valves
Hot water cylinder
Heating system pipework
24hr response time***

Plumbing +

Fully qualified local engineers
Discounted labour rates on future work
No unexpected repair bills
Heating system pipework
Taps
Hot and cold water pipes
Cold water tanks
Toilet breakdowns
Silicone sealant
Ball valves ad float valves
Stopcocks and gate valves
Above ground drainage
Unlimited call outs**
24hr response time***

Ultimate 360

Fully qualified local engineers
Annual boiler service or CP12 for landlords
Discounted labour rates on future work
Empty central heating filter
Air out radiators and balance system
Check controls and thermostats
No unexpected repair bills
Boiler replacement cover*
Boiler breakdown repair
Time and temperature control replacement
Central heating pump
Motorised valves
Radiators¹
Hot water cylinder²
Heating system pipework
Tapsblog³
Hot and cold water pipes
Cold water tanks
Toilet breakdowns
Silicone sealant
Ball valves ad float valves
Stopcocks and gate valves
Above ground drainage
Unlimited call outs**
Within 24hr response time***

1 – If a radiator needs to be replaced we will replace it with a standard radiator. / 2 – If a tap needs replacing it will be replaced with a standard tap. / 3 – AbsolutePhD will not replace an unvented cylinder.

* – If your boiler is under 7 years old and deemed unrepairable we will fit a like for like boiler as part of this agreement. (You will need to prove the age of the boiler upon request.)

** – Unlimited call out applies as long as there is a fault present, if we inform you that the issue is not a fault or not covered and you call us out we will have the right to charge at our standard rates.

*** – Response times vary during peak periods.

Section 3 – Contract renewal / Cancellation

Your contract is for a Minimum of 12 months from the date of first payment.

Unless you tell us otherwise this contract will automatically renew each year – Subject to us accepting you onto the service plan, this is based on the outcome of a property survey which will take place within two weeks of you signing up with us.

This contract will remain valid providing payment is continued by you subject to clause 4.

Section 4 – Contract Invalidations

If invalid or misleading information has been provided.
If payment is not received within 7 days of the date due your service plan will be cancelled and charges may apply.
If on our first visit we find a fault with system / systems.
If we have advised that a permanent repair is needed to make sure your appliance or system is working properly and safely and you have not acted to resolve this in an appropriate manner.
Anyone other than one of our engineers / subcontractors carries out work on the system.
If health and safety issues arise from your property or persons in the property.
If Work has been carried out by someone else on the system not authorised by us.

Section 5

Acceptance onto one of our service plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards and we will not accept liabilities arising from the original design or installation and so, make no waranty as to the fitness for purpose.

Section 6

We will not be liable for any delays in the supply of parts from our suppliers. We may fit replacement parts that are adequate but not the same as the defective part(s).

Section 7

New Parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts, where a radiator requires changing, we will only change for a standard white radiator. Designer raditators and towel rails will be attempted to be rapaired but not covered for replacement.

Boiler heat exchangers that have been damaged by debris, sludge or scale will not be covered for either parts or labour.

Section 8

As boilers get older for many reasons, they became noisy, where noise is down to the age of the appliance we will not class this as fault and is not covered under any plan.

Section 9 – Boiler Replacement

If your boiler is under 7 years of age and deemed unrepairable, we will replace the boiler like for like, we will need to see proof of the original date of installation. For boilers over 7 Years a loyalty discount will be applied to the cost of fitting a new boiler.

Section 10 – Access

We are not liable for any repairs to which we cannot gain reasonable access, removal of any obstructions will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange for the removal of the obstruction prior to us carrying out the repair, we will not be held liable for any making good unless it’s down to our negligence.

Section 11 – Charges

If a service plan is cancelled part way through the year, we reserve the right to charge for any services and / or repairs we have carried out at our standard rates.

Section 12 – Annual services & Landlord CP12

If an Annual boiler service or Landlord Certificate is included in your plan, we will try to arrange a visit for this to take place but you remain responsible for it happening within the contract.

Section 13 – System Flushing

If we recommend that your heating system requires a flush, we will provide you with a quotation and once the system is cleaned, we will continue with any service plan in place.

Section 14 – Exclusions

Our service plans do not include:

Repairs required due to design faults or existing faults prior to the start of this plan.
Repairs relating to damage caused by you or a third party.
Any loss or damage to any property caused by the boiler, heating system or plumbing system breaking down for example damage to ceiling due to leak.
Any faults caused by sludge, scaling or blockages.
The cost of removing sludge or scale from the system and the damage caused would not be covered. Or adding corrosion inhibitor.
Boiler repairs are limited to £250 in the first three months of your plan.
Damage caused by weather or freezing.
Removal of dangerous materials for example asbestos.
Any decorative parts for example casing, paint work, batteries.
Any part of a flue concealed within the fabric of the building.
The gas supply from the meter to the boiler and or other appliances.
Damage caused by fire, flood, lightning storm, freezing weather or any other natural event.
Adjustments to time controls unless already on site.
Any loss suffered by you due to delay in obtaining parts.
The cost of a new boiler if parts become UN reasonably available, at our sole discretion.
Accidental damage, theft, or malicious damage.
Routine maintenance, cleaning, descaling, turning on or lighting up the system, clearing airlock or clocked pipes, bleeding system, topping pressure up.
Loss or damage caused by your equipment not working or costs arising from gaining access, this includes pipes under the floor or in the fabric of the building.
Repairs that will cost over £400.
Replacement showers or taps.
Below ground drainage.
Mains supply pipe.
Replacement baths, shower cubicles and basins.

Permitted by law where we are in the breach of the terms of this contract or cannot honour the agreement the maximum liability will be limited to the cost of the relevant service plan you have in place (up to the amount you have paid for the current year). Under no circumstance are we liable for loss of earnings, profit, loss of goods, or loss of business.

None of these conditions limit us from the liability relating to death or personal injury from neglience.

‘Absolute PhD’ / ‘absolutephd.co.uk’ fall under Absolute PhD Ltd.

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